Change or cancel a stay
Check the policy attached to your booking before requesting a change or cancellation.
Check your booking policy
Open your booking and review its cancellation terms, deadlines and payment status. Deadlines and stay dates follow the hotel’s local time zone.
Request a change
Contact the hotel through your booking to discuss different dates, room arrangements or other changes. Availability and any price difference must be confirmed by the hotel.
Cancel a booking
If cancellation is available on your booking, read the displayed terms before confirming. Cancellation and refund are separate steps: a cancellation does not mean money has already reached your account. Ask the hotel about any refund due under your policy.